questions or comments? email us
Familiar faces.
Healing hands.

Wilson N. Jones Medical Center wishes to promote open communication regarding your hospital experience.  We encourage you to contact the director of the department providing you with the service or the patient representative/guest services department at 903-891-2183 to voice complaints or concerns, or to ask questions.  Should you have a concern about the safety or quality of care provided in Wilson N. Jones Medical Center, you may report these concerns without fear of retaliatory and/or disciplinary action to:

The Joint Commission (TJC): 1-800-994-6610
FAX: Office of Quality Monitoring: 630-792-5636
MAIL: Office of Quality Monitoring
      The Joint Commission
      One Renaissance Boulevard
      Oakbrook Terrace, IL 60181
EMAIL: complaint@jointcommission.org

and/or

The Texas Department of State Health Services
1100 West 49th Street
Austin, TX 78756
FAX: 512-834-6653
Complaint Hotline: 888-973-0022

If you have a hospital question or comment, you may complete the form below. Please send specific information as to the nature of your compliment or concern so that we may properly respond. If you would like further assistance, please include your email address so we may contact you as soon as possible. We appreciate your trust and thank you for your comments!

(* = required field)

Name*


Email*


Phone*


1. How satisfied were you with your overall care received at WNJ?


2. Did the people you encountered during your stay show sensitivity to your needs?


3. Did our staff respect your privacy while you were at WNJ?


4. Were the staff courteous and respectful during your stay?


5. Were all of your needs and requests while at our facility met by our staff?


6. Are there any suggestions you would like to give us on how we might improve your stay in the future?


7. Did our staff keep you well informed as to what tests and procedures you were having done?


8. Do you feel you were adequately prepared to be discharged from the hospital?


9. Would you like an Administrative Representative to contact you?


(If so, please insert email and/or phone here)


10. Is there anyone whom you would like for us to recognize for delivering superb care or service to you while you were a patient or visitor?


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Wilson N. Jones Medical Center
500 N. Highland
Sherman, Texas 75092
(903) 870-4611